Delivery Information

Delivery Terms - Retail Customers

These terms have been extracted from our Terms & Conditions, to view or print a copy of our full terms please click here .

Delivery Charge per drop

We deliver Customer orders by road in England and Wales south of, and not including, Cumbria, Durham and Cleveland at the flat rate charges shown below. For delivery to other areas (e.g. north of Lancashire/Yorkshire border, Isle of Man., Ireland, Isle of Wight, The Shetlands Islands, The Orkneys or mainland Europe) we will be pleased to provide a quotation to meet your specific requirement.
Unless otherwise stated, delivery charges to England and Wales are as follows:

Order Value	Delivery charge ex VAT Local*     National	Delivery charge inc VAT @ 20% Local*     National
For orders under £50.00 ex VAT £60.00 inc VAT @ 20%	£9.75     £19.50	£11.70     £23.40
For orders under £150 ex VAT £180.00 inc VAT @ 20%	£13.75     £27.50	£16.50     £33.00
For orders over £150 ex VAT £180.00 inc VAT @ 20%	£19.00     £38.00	£22.80     £45.60
Local deliveries from our Fencing Centres are charged at 50% of the national charge When you register and enter your postcode, your delivery charges will be calculated automatically at Checkout
For Order values over £2000 ex VAT  £2400 including VAT @ 20% delivery is FREE
Express Delivery: 24 and 48 hours can be arranged at additional cost. *Local Delivery rates apply to the following postcodes: Southeast: BR, CT, DA, ME, TN Southwest: BA1 to BA22, BS1 to BS16, BS20 to BS41, BS48, BS49, BS99, DT9, DT10, GL5, GL6, GL8, GL9, GL11 to GL13, NP16, SN9 to SN16, SP1 to SP3, SP7, SP8, TA5 to TA19 Northwest: BL, CH, CW, L, LL11 - LL23, M, PR6, SK1 - SK12, SK16 - SK17, SK23, ST, SY1 - SY5, SY10 - SY14, SY22, TF, WA, WN We are unable to accept web orders in the following postcode areas which fall outside our National Delivery Area: AB, BT, CA, DD, DG, DH, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, NE , PH, PO30 to PO41, SR, TD, TS, ZE, LA6,7,8,9,10,11,12,13,14,15,16,18,19,20,21,22 & 23. All other current national postcodes will be charged at the normal national flat rate delivery charges as shown

Web orders for collection from our depots

You can order on our website for collection from our depots, but please call your local depot before travelling to confirm that stock is available.

Web orders/quotations out of normal delivery area

Please note that for Customers outside of the UK our web prices do not apply and are to be used for guidance only. Customers in the Channel Islands should contact our Jersey and Guernsey distributors directly, please see the Where to buy link on our home page.

Channel Islands: Please note that prices will need to be negotiated directly with our Distributor. Prices will typically be 20% greater in the Channel Islands due to their additional transport/import costs.

Customers in other countries should contact us regarding special delivery charges. 

Export Enquiries

For Export enquiries please contact us directly export@jacksons-fencing.co.uk or
Tel +44 (0) 1233 750393 or Fax +44 (0) 1233 750403

French Export Enquiries

For French enquiries please contact the French team directly on france@jacksons-fencing.co.uk or Tel +44 (0) 1233 750393 or Fax +44 (0) 1233 750403

Deliveries & Charges

We aim to deliver your goods to you within 30 days of accepting your order, most orders will be delivered in 7 to 10 days but this is dependent on your location and the current stock availability which can vary due to seasonal factors and raw material factors. Delivery charges vary depending on the value of your order and your postcode and cannot be refunded unless the goods you ordered were delivered damaged or faulty.

How we deliver

We typically deliver goods using own fleet of vehicles ranging from 18 tonne rigid trucks to articulated trucks and trailers. Most of our vehicles incorporate a demountable forklift truck for unloading on suitable ground. Please note:

• If access to your delivery address is restricted, please let us know when speaking to the delivery team.
• Our drivers are instructed not to take their forklifts or vehicles off a hard road surface .
• Our drivers will make every effort to deliver the goods as close as possible to the desired destination on your property using the demountable forklift truck. If that is not possible due to road surface or other conditions, our drivers are instructed to unload the goods beside, or close to, the vehicle on firm ground.
• If you are concerned this leaves your goods in an insecure location, please inform our head office transport team as soon as reasonably possible on 01233 750393 to discuss an alternative delivery time, when you can ensure you have arranged for someone to help move your goods to a secure location.

How long after you place an order can you expect delivery?

We aim to deliver your goods to you within 30 days of accepting your order. Standard stocked items would normally be delivered the next time we are scheduled to deliver in your area. We will do our best to fit our delivery schedule around your requirements. If you have a specific deadline please talk to one of our Sales Team on 0800 408 2234.

Do you have to be in when we deliver?

Not necessarily, if you are happy for us to leave the goods. However, this will not apply in the case of Express or Overnight deliveries, as a signature will be required.
Please note that once the goods have been delivered to your premises, ownership and liabilities arising from ownership transfers from us to you.

Delivery Notifications

We will advise your approximate delivery date/time by SMS Text, Email or Telephone; this is usually on the afternoon prior to our vehicle setting-off on a 2 day delivery schedule. We aim to cover most areas of mainland UK most weeks, but do not have set days for any given area. If after a delivery notification you are unable to receive a delivery, please inform our head office transport team as soon as reasonably possible on 01233 750393 to discuss alternative arrangements. Please note that we cannot receive replies to notifications sent by SMS Text as this is an automated system, but we can receive replies to email. Please reply to the email or send to deliveries@jacksons-fencing.co.uk